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Project Plan and Timelines Planning UX projects from start-to-finish, including resourcing, individual deliverables, and timelines. (Client name and brand colors omitted) https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1594306197691-12N94S3KYZFF4XMVRFUE/image-asset.png UX Research - Uber in Sweden Created a persona of an experienced Uber driver in Sweden. Established a set of user expectations, particularly for travelers, through an in-depth interview. https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1587850636839-KAB4504P6OU0DOLZD19F/Cropped_Legend.jpg UX Research - Airport Concert UX I identified failures in floor-planning at the largest show in Finland’s history. Later led to an ERAU newspaper publication. https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/ff120abe-8349-448c-a333-8c87f44b9fb8/Hertz+EAM+Roadmap_Omitted.jpg UX Research - UX Road Mapping Generating a big picture of issues, goals, and a path to success for UX in a Fortune 500 company (Client name and brand colors omitted) https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/73d0be1f-cd2a-4b8c-b92e-ee4be4a261b6/Workbook2.jpg UX Research - Data-driven Persona Workbook A plug-and-play solution I’ve developed for quickly creating complex data driven personas, based on customizable criteria https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1587851290074-UYRT5L68USNV4V7C2J3M/Annotation+2020-04-25+174755.png UX Research - Study Room Reservation System I provided solutions for a failing reservation system by completing several mixed methods analyses https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/7d0b4a51-cdaa-4a4d-9eff-278c1c9ff81b/CJM_Censored.jpg UX Research - Data-driven Customer Journey Mapping Customer Journey Maps created to outline the user journey, based on qualitative and quantitative objective data from over 20 studies. (Company product name omitted) https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1587839250895-PDCQG6E8R49YYGEGG3P4/UX+Heuristics+for+Designing+Pedestrian+Attraction+Spaces.jpg UX Research - Pedestrian Attraction Heuristics I examined museums around Scandinavia and developed a list of design heuristics to minimize congestion, and improve user experience https://www.huntj.net/heuristics daily 0.75 2020-04-26 https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1587874864270-D44Z2SAFDJLMYM6I2NMY/UX+Heuristics+for+Designing+Pedestrian+Attraction+Spaces+%284%29.jpg Heuristics https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1587874863851-ZKO5I5UZFTUO4XEL2CW7/UX+Heuristics+for+Designing+Pedestrian+Attraction+Spaces+%286%29.jpg Heuristics https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1587874863828-86KI09NX933XFI2U8NY5/UX+Heuristics+for+Designing+Pedestrian+Attraction+Spaces+%287%29.jpg Heuristics https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1587874863537-EZ2WH5A829DRHYXI5AGM/UX+Heuristics+for+Designing+Pedestrian+Attraction+Spaces+%288%29.jpg Heuristics https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1587874863300-KLNQ3KAOAAM45BC3LLY3/UX+Heuristics+for+Designing+Pedestrian+Attraction+Spaces+%289%29.jpg Heuristics https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1587874863136-TLFZ9AG42J2YJKDIZPAQ/UX+Heuristics+for+Designing+Pedestrian+Attraction+Spaces+%2810%29.jpg Heuristics https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1587874862760-7X5DS10UFC1EU675KHAO/UX+Heuristics+for+Designing+Pedestrian+Attraction+Spaces+%2811%29.jpg Heuristics https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1587874862763-P70QICS3PQVGI9X2JV9A/UX+Heuristics+for+Designing+Pedestrian+Attraction+Spaces+%2812%29.jpg Heuristics https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1587874862343-32U41E1SAS9NV3DREV0W/UX+Heuristics+for+Designing+Pedestrian+Attraction+Spaces+%2813%29.jpg Heuristics https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1587874862121-EO2EP8J5AMB06IW0FB8G/UX+Heuristics+for+Designing+Pedestrian+Attraction+Spaces+%2814%29.jpg Heuristics https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1587874861959-54D2T40ONC5F550BJR7G/UX+Heuristics+for+Designing+Pedestrian+Attraction+Spaces+%2815%29.jpg Heuristics https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1587874861738-LSITHK2N38PYWG21Y58C/UX+Heuristics+for+Designing+Pedestrian+Attraction+Spaces+%2816%29.jpg Heuristics https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1587874861567-HGRNKLU6F7PQGD3SIDI0/UX+Heuristics+for+Designing+Pedestrian+Attraction+Spaces+%2817%29.jpg Heuristics https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1587874861220-1C9HHH7VOUG9BBU0CDTE/UX+Heuristics+for+Designing+Pedestrian+Attraction+Spaces+%2818%29.jpg Heuristics https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1587874861193-3NV9L3F6646MBWX49RG8/UX+Heuristics+for+Designing+Pedestrian+Attraction+Spaces+%2819%29.jpg Heuristics https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1587874864137-OW5CEJCHU7KD7NJQKTUY/UX+Heuristics+for+Designing+Pedestrian+Attraction+Spaces+%285%29.jpg Heuristics https://www.huntj.net/new-page daily 1.0 2022-05-26 https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/8285eb5b-0f53-4fa2-91b1-0aff55b9a5db/Screenshot+2022-04-04+120008.jpg Home Master of Science - Human Factors - Embry-Riddle Aeronautical University https://www.huntj.net/concert daily 0.75 2020-04-26 https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1587875059324-UG042S4WC0WOZQ5IVESH/image-asset.png Concert https://www.huntj.net/study-room daily 0.75 2020-04-26 https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1587873401511-6NK14KCS8KM1C61Q582Y/Annotation+2020-04-25+235623.png Study Room https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1587873696066-AP00M3GQJZECRRNGXYJR/Annotation+2020-04-26+000009.png Study Room https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1587863111467-T81ST8HSTN3BD4KNIW5A/Annotation+2020-04-25+210450.png Study Room https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1587863111208-6OAVHY3MKYRCLLG3OGF6/Annotation+2020-04-25+210109.png Study Room https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1587873989910-VM6I0T46V5QZFDX8RFWU/Annotation+2020-04-26.png Study Room https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1587874235478-84UIGA783POZM31BGKLV/image-asset.png Study Room https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1587860741055-KBD1CR6EEUHJFAYMVBH4/Annotation+2020-04-25+174755.png Study Room Study rooms are available at ERAU for students to reserve 24/7 https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1587862800565-R6SF0JD69GQ73Z7ITZWZ/SHERPA.png Study Room https://www.huntj.net/cjm daily 0.75 2022-02-13 https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/ecd23098-a1d7-455c-8388-39260d7efb00/CJM_Censored.jpg Customer Journey Map https://www.huntj.net/personaworkbook daily 0.75 2023-01-24 https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/eecc2f9a-17df-4538-80aa-948a5e7ebbb1/Workbook1.jpg Data-driven Persona Workbook - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/79982be9-4d19-47b1-9302-dd9a73618733/Workbook2.jpg Data-driven Persona Workbook - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/08a74a7b-504f-409e-980d-5ccbb8657822/Workbook3.jpg Data-driven Persona Workbook - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.huntj.net/cs-assessment daily 0.75 2025-04-28 https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1745808818474-U1WWAUC9UNFURYNBJGQW/unsplash-image-qWwpHwip31M.jpg Case Study - Fleet UX Assessment - Strategic Solutions Delivered interface mockups, process improvements, and a competitive technology analysis. https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1745808764633-CUTLLNGINK7ECOFQGIS5/unsplash-image-5fNmWej4tAA.jpg Case Study - Fleet UX Assessment - UX Audit Performed heuristic evaluations, usability assessments, high-sample surveys, and task error analyses on internal systems. https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1745808706537-C0CTSPD3MD6DOXX6E221/unsplash-image-jIhLNBy2l_Q.jpg Case Study - Fleet UX Assessment - Field Research Conducted ethnographic research at service and maintenance locations to uncover workflow and technology pain points. https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1745806679608-NOSUB07Z269FWVRN6J7V/unsplash-image-m3m-lnR90uM.jpg Case Study - Fleet UX Assessment - Fleet Management UX Assessment Carving a path for transforming fleet operations in a Fortune 500 Transportation and Rental Company https://www.huntj.net/case-studies daily 0.75 2025-09-16 https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1745810155898-N18XQF3HUNI463TGAAGW/unsplash-image-m3m-lnR90uM.jpg Case Studies - Fleet Management UX Assessment Carving a path for transforming fleet operations in a Fortune 500 Transportation and Rental Company https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1771d38f-ca55-4bf1-bce7-53e8b936b886/images.jpg Case Studies - Government Access Management Modernization UX Leadership in reshaping employee and veteran system access for the US Department of Veterans Affairs https://www.huntj.net/case-study-gov daily 0.75 2025-07-08 https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1745806679608-NOSUB07Z269FWVRN6J7V/unsplash-image-m3m-lnR90uM.jpg Case Study - Government Access Management Modernization - Government Access Management Modernization UX Leadership in reshaping employee and veteran system access for the US Department of Veterans Affairs https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1745808818474-U1WWAUC9UNFURYNBJGQW/unsplash-image-qWwpHwip31M.jpg Case Study - Government Access Management Modernization - Human-Centered Design Established a system for producing standard UX assets, customer and end-user design improvements, and benchmarking experience metrics over time to ensure value is delivered. https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1745808764633-CUTLLNGINK7ECOFQGIS5/unsplash-image-5fNmWej4tAA.jpg Case Study - Government Access Management Modernization - Research Strategy Built and owned strategy for conducting research at the pillar and product level, turning data into standardized UX assets and improvements, and enabling close collaboration with product teams by delegating work to new UX resources. https://images.squarespace-cdn.com/content/v1/5cba2e6d797f74162b6aaea1/1745808706537-C0CTSPD3MD6DOXX6E221/unsplash-image-jIhLNBy2l_Q.jpg Case Study - Government Access Management Modernization - UX Practice Building Stood up an entirely new practice within the organization to introduce, and champion, the concept of a Unified Experience throughout Access Management products. Established Customer Relationship Management processes, and plan for metrics reporting.