Research Skills:
Project Management
Research Strategy
Research Practice Building
Resourcing and Proposals
Service Blueprinting
Workshop Facilitation
Stakeholder Management
Advanced Data Vizualization
Mentorship
Unmoderated User Testing
Moderated User Testing
Advanced Survey Design
Focus Groups and Interview Facilitation
Qualitative Analysis and Coding
Advanced Quantitative Analysis
Cost/Benefit Analysis
Market Research
Data-driven Personas
Areas of expertise:
Augmented and Virtual Reality
Web and Mobile Applications
Healthcare
Psychology and Perception
Ethics
Video Games and Game UI
Gamification
Automotive
Aviation
Ergonomics
Examples (Limited due to NDA)
Data-driven Persona Workbook
A plug-and-play solution I’ve developed for quickly creating complex data driven personas, based on customizable criteria
Project Plan and Timelines
Planning UX projects from start-to-finish, including resourcing, individual deliverables, and timelines.
(Client name and brand colors omitted)
UX Road Mapping
Generating a big picture of issues, goals, and a path to success for UX in a Fortune 500 company
(Client name and brand colors omitted)
Data-driven Customer Journey Mapping
Customer Journey Maps created to outline the user journey, based on qualitative and quantitative objective data from over 20 studies.
(Company product name omitted)
Study Room Reservation System
I provided solutions for a failing reservation system by completing several mixed methods analyses
Pedestrian Attraction Heuristics
I examined museums around Scandinavia and developed a list of design heuristics to minimize congestion, and improve user experience
Airport Concert UX
I identified failures in floor-planning at the largest show in Finland’s history. Later led to an ERAU newspaper publication.
Uber in Sweden
Created a persona of an experienced Uber driver in Sweden. Established a set of user expectations, particularly for travelers, through an in-depth interview.